Terms and Conditions

1. Acceptance of Terms

By accessing or using ALEX Permits ("the Service"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use the Service.

2. Description of Service

ALEX Permits is an AI-powered platform that assists users in:

• Uploading and processing trade documents
• Extracting data using artificial intelligence
• Generating customs declarations for TradeNet
• Validating declarations against Singapore customs requirements
• Submitting declarations to Singapore Customs

3. User Responsibilities

3.1 Accuracy of Information

You are responsible for ensuring that all information submitted through the Service is accurate, complete, and compliant with applicable laws and regulations. AI-extracted data should be reviewed and verified before submission.

3.2 Compliance

You must comply with all applicable Singapore customs laws, regulations, and requirements. The Service is a tool to assist with declarations; ultimate responsibility for compliance rests with the user.

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

4. AI-Generated Content

The Service uses artificial intelligence to extract and process data. While we strive for accuracy, AI-generated content may contain errors. Users must:

• Review all AI-extracted data before submission
• Verify HS codes, values, and other critical information
• Make corrections as necessary
• Not rely solely on AI output for regulatory compliance

5. Limitations of Liability

To the maximum extent permitted by law:

• The Service is provided "as is" without warranties of any kind
• We are not liable for errors in AI-extracted data
• We are not liable for customs penalties, fines, or delays resulting from declaration errors
• We are not liable for indirect, incidental, or consequential damages

6. Intellectual Property

The Service, including its software, algorithms, and documentation, is protected by intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

7. Data Ownership

You retain ownership of your trade documents and data. By using the Service, you grant us a license to process your data for the purpose of providing the Service and improving our AI models.

8. Termination

We may suspend or terminate your access to the Service at any time for violation of these terms or for any other reason. Upon termination, your right to use the Service ceases immediately.

9. Modifications

We reserve the right to modify these Terms and Conditions at any time. Continued use of the Service after modifications constitutes acceptance of the updated terms.

10. Governing Law

These Terms and Conditions are governed by the laws of Singapore. Any disputes shall be subject to the exclusive jurisdiction of the Singapore courts.

11. Contact

For questions about these Terms and Conditions, please contact us at:

legal@alexpermits.com