Last updated: December 22, 2024
1. Introduction
ALEX Permits ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered customs declaration platform.
2. Information We Collect
2.1 Personal Information
- Name and email address
- Organization name and UEN (Unique Entity Number)
- Contact information
- Account credentials
2.2 Trade Documentation
- Commercial invoices and packing lists
- Bills of lading and airway bills
- Customs declaration data
- Shipper and consignee information
2.3 Usage Data
- Log data and analytics
- Device and browser information
- IP addresses
3. How We Use Your Information
- To process and generate customs declarations
- To extract data from uploaded documents using AI
- To validate declarations against Singapore customs requirements
- To submit declarations to TradeNet on your behalf
- To provide customer support
- To improve our services and AI models
4. Data Security
We implement appropriate technical and organizational measures to protect your data, including:
- Encryption of data in transit and at rest
- Secure authentication mechanisms
- Regular security audits
- Access controls and monitoring
5. Data Retention
We retain your data for as long as necessary to provide our services and comply with legal obligations. Trade documents and declarations are retained in accordance with Singapore customs regulations.
6. Third-Party Services
We may share data with:
- Singapore Customs (TradeNet) for declaration submissions
- AI service providers for document processing
- Cloud infrastructure providers
7. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Export your data
- Withdraw consent
8. Contact Us
For privacy-related inquiries, please contact us at:
privacy@alexpermits.com